Speak To Impress – Impactful Voice, Telephone & Presentation Training

Learning Objective(s) :
Upon completion of this workshop, participants will:

  • Using correct breathing technique to change the tone of voice
  • Be able to speak / present for a longer time without effecting throat
  • Be able to handle in-coming calls effectively
  • Be able to structure their presentations more effectively
  • Be apply to apply verbal and non-verbal techniques to enhance their delivery

Introduction :
Human speaks since the day we were born, but we don’t realize that each form of speaking actually portray a different way of communicating. Impactful voice be enhanced for more effective engagement of one’s audience.  The optimal delivery style, language, and structure can ensure sustained interest.

The timing and choice of content can persuade listeners.  Enunciation and intonation can make a positive impression. Handling questions effectively can project credibility.  Optimizing the use of presentation aids can convey a more professional image.  Most importantly, participants will have hands-on practice delivering presentations for feedback purposes.

Course Outline :

Part 1: Voice

  • Knowing Our Body Structure
  • Breathing techniques, exercises to release Muscle tension


 Part 2: Telephone

  • General etiquette : Answer a business call, Put customer on hold, Seek for time to talk
  • Usage of buffer words
  • Handling difficult customer over the phone
  • Words to avoid, structuring negative wordings which can change to positive

Part 3: Presentations and Content is King

  • Knowing the audience
  • Using humour
  • Demonstrating enthusiasm
  • Using body language and voice to enhance delivery
  • Structuring the presentation
  • Preparing effective openings and closing
  • Providing outlines
  • Using PowerPoint or other visuals and presentation aids


Part 4:  Practice Makes Perfect and handling with emergencies

  • When thing goes wrong
  • Concluding
  • Overcoming fear


Part 5: Delivery. Participants’ Presentations
 
Each participant will deliver one of his/her prepared presentations.  All presentations are to be 3-5 minutes long.  Timing will be strictly enforced.  For each presentation, other participants and the trainer will complete a feedback form to provide constructive suggestions for improvement.

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