Enhancing Customer Experience

  • Enhancing service capabilities and empowering staff to engage and co-create with customers to build long lasting relationships
  • Eligible sectors include Food and beverage, Healthcare, Hospitality, Retail, Transport and Travel Services
  • Companies aside from aforementioned sectors may also be considered for support on a case-by-case basis
Engagement of service excellence consultants to review and/or design service systems-
  • Service mission, service values and strategies development 
  • Service blueprints and standards development
  • Service audits e.g customer satisfaction surveys, mystery audits
  • Adoption of business excellence framework for overall organisational improvement and preparation for Singapore Service Class certification 

Implementation of technological solutions to enhance service process efficiency, customer engagement and loyalty. For instance, 

  • Mobile or self-service systems
  • Customer Relationship Management (CRM) systems and/or data analytics solutions

Participation in overseas study missions for benchmarking and exposure to best practices/ manpower involvement in project (core team members).