How To Add Value In Customer Servicing? – Mandarin

Course Outline:

1. Effective Communication and Listening Skills



  • Reasons for communication
  • Barriers to effective communication
  • Biases which affect communication


2. Customer Service and Interpersonal Skills

  • The importance of service attitude
  • The competitive edge of quality service
  • Interaction with customers and exceeding customers’ expectations



3. Evaluation of Branding Strategies


  • How to use company resources to maximize customer service
  • Communicating with customers and maintaining professional a professional relationship
  • How to respond to customer complaints and feedback

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