What is Emotional Quotient (EQ)?
- Emotional Intelligence (EI)
- Why is EQ important? The Key Competencies of EQ
What are emotional states?
- Perception, states and emotions
- Behaviour, emotion, filters and response
Communicating effectively with emotions in check
- Reflection cycle
- Learning key skills that build EI
Building empathy with people at work
- What is empathy?
- Using empathy effectively
- Tips for empathic conversations
Conflict resolution from an emotion management perspective
- The fundamentals of conflict resolution, Four key conflict resolution skills
- Tips for managing and resolving conflict
Embracing change – Resilience at work
- How to develop resilience, 9 ways to build resilience