EQ & You @ Work

Course Outline:


What is Emotional Quotient (EQ)?

  • Emotional Intelligence (EI)
  • Why is EQ important? The Key Competencies of EQ


What are emotional states?

  • Perception, states and emotions
  • Behaviour, emotion, filters and response


Communicating effectively with emotions in check

  • Reflection cycle
  • Learning key skills that build EI


Building empathy with people at work

  • What is empathy?
  • Using empathy effectively
  • Tips for empathic conversations


Conflict resolution from an emotion management perspective

  • The fundamentals of conflict resolution, Four key conflict resolution skills
  • Tips for managing and resolving conflict


Embracing change – Resilience at work

  • How to develop resilience, 9 ways to build resilience

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