Pursuing Service Excellence


Enhancing the Customer Experience

Service excellence aims to enhance your company's service capabilities and empower your staff to engage and co-create with customers to build long lasting relationship. Embark on innovative projects to enhance your service levels to drive customer satisfaction. Eligible sectors include Food & Beverage, Healthcare, Hospitality, Retail, Transport and Travel Services

(Companies aside from aforementioned sectors may also be considered for support on a case-by-case basis)


What do we offer? 

Engage in our service excellence consultants to review and/or design service systems, in the following areas :

  • Service mission, service values and strategies development 
  • Service blueprints and standards development
  • Service audits (e.g. customer satisfaction surveys, mystery audits)
  • Adoption of business excellence framework for overall organisational improvement and preparation for Singapore Service Class certification

 Implement of technological solutions to enhance service process efficiency, customer engagement and loyalty. For instance,

  • Mobile or self-service systems
  • Customer Relationship Management (CRM) systems and/or data analytics solutions

Other services:

  • Participation in overseas study missions for bench
  • Marking and exposure to best practices
  • Manpower involvement in project (core team members)